Privacy Policy
Last Updated: November 14, 2025
Home Care Alternatives (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information You Provide
We may collect personal information that you provide directly, including:
- Name
- Address
- Email address
- Phone number
- Payment information (for secure online bill pay)
- Information submitted through contact forms or service requests
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device details
- Pages visited
- Cookies and similar tracking technologies
2. How We Use Your Information
We may use your information to:
- Respond to inquiries and provide requested services
- Process secure online bill payments
- Improve website operations and user experience
- Send important service updates
- Meet legal and regulatory obligations
- Maintain internal administrative and service records
We do not sell your personal information to third parties.
3. Secure Online Payments
We use SSL (Secure Sockets Layer) encryption to protect your payment information. All payments made through our website are secure.
Refund Policy:
All online payments are final. No refunds will be issued.
4. Sharing Your Information
We may share your information only when necessary:
- With trusted service providers assisting with billing or website functions
- To comply with legal requirements such as subpoenas or court orders
- With your permission when coordinating care or communicating with authorized family members
We do not share information for marketing purposes.
5. Cookies & Tracking Technologies
Our site may use cookies to improve performance, analyze visitor behavior, and enhance your browsing experience. You can disable cookies in your browser settings, but some features may not function properly.
6. Data Security
We take appropriate measures to safeguard your data, including SSL encryption, secure servers, restricted access, and regular security monitoring. However, no method of Internet transmission is completely secure.
7. Third-Party Links
Our website may contain links to third-party sites such as payment processors. We are not responsible for their privacy practices or content.
8. Your Rights
You may request:
- Access to the personal information we store
- Corrections or updates
- Deletion of personal information (where legally allowed)
- Limitations on certain uses of your information
To make a request, please contact us using the information below.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted here with an updated “Last Updated” date.
10. Contact Information
If you have any questions about this Privacy Policy, your personal information, or our secure online payment process, please contact:
Home Care Alternatives
5700 Executive Drive, Suite 1
Lansing, Michigan 48911
Email: in**@******************es.net
Phone: (517) 394-3389
Website: https://homecarealternatives.net