Refund Policy
Last Updated: November 14, 2025
This Refund Policy explains the guidelines for payments made to Home Care Alternatives, including secure online payments through our website.
1. Services and Billing
Billing for home care services is based on your individualized care plan or service agreement. Payments may be made by check, credit/debit card, or secure online bill pay.
2. All Payments Are Final
All payments made to Home Care Alternatives are final. Once a payment is processed, no refunds will be issued unless required by applicable law.
3. Billing Questions
If you believe there is an error on your invoice or have concerns about charges, please contact our office for review. We will work with you to resolve any issues promptly.
4. Service Cancellations or Adjustments
Changes to scheduled services—including cancellations—must follow the guidelines in your service agreement. Late changes may still incur charges.
5. Chargebacks and Disputes
If you dispute a charge with your bank, we may provide documentation supporting the billing. We encourage you to contact us first before initiating a formal dispute.
6. Updates to This Policy
We may update this Refund Policy as needed. Updates will be posted here with an updated date.
7. Contact Information
Home Care Alternatives
5700 Executive Drive, Suite 1
Lansing, Michigan 48911
Email: in**@******************es.net
Phone: (517) 394-3389
Website: https://homecarealternatives.net